Terms and Conditions

"Services" means the web-based applications we operate, including the Bridge identity hub and each connected application such as Šihterica, LIMS, LAB, and CRM.

"Bridge" means our single sign-on and organization management hub through which the Services are accessed.

"Organization" means the business entity that holds a subscription and on whose behalf users access the Services.

"User" means an individual authorized by an Organization to access the Services.

"Customer Data" means the data submitted to the Services by or on behalf of an Organization.

The Services are provided by BLCSS d.o.o., with registered address at Sime Šolaje 1a, Banja Luka, Bosnia and Herzegovina, registration/tax number (JIB) 4404921190008. You can contact us at [email protected].

Access to the Services is provided through Bridge, which authenticates Users and routes them to the applications their Organization has subscribed to. A single account may be used across multiple Services depending on the Organization's active subscriptions.

Each Service is designed to operate independently, and features are provided on an opt-in or non-disruptive-default basis so that they do not interfere with business practices that do not rely on them.

To use the Services, an account must be created and associated with an Organization. Organization administrators control which Users may access which Services and are responsible for managing user access and permissions within their Organization.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us promptly of any unauthorized use.

The Services are offered under subscription plans. Prices, limits, and included features are described at the point of subscription and may be presented in EUR or BAM depending on your region.

Subscriptions renew for successive periods unless cancelled in accordance with the plan terms. Fees are payable in advance and, except where required by applicable law, are non-refundable. We may change pricing on renewal with reasonable prior notice.

You agree not to misuse the Services. In particular, you must not: (a) use the Services in violation of applicable law; (b) attempt to gain unauthorized access to the Services or related systems; (c) interfere with or disrupt the integrity or performance of the Services; (d) reverse engineer or copy the Services except as permitted by law; or (e) use the Services to store or transmit unlawful, infringing, or malicious content.

As between the parties, the Organization retains all rights to its Customer Data. You grant us a limited license to host, process, and transmit Customer Data solely to provide and support the Services.

You are responsible for the accuracy, quality, and legality of Customer Data and for ensuring you have the necessary rights and consents to provide it to us.

The Services, including all software, design, and content we provide, are and remain our exclusive property or that of our licensors. These Terms do not grant you any rights in the Services other than the limited right to use them in accordance with your subscription.

We aim to keep the Services available and reliable but do not guarantee uninterrupted operation. We may perform maintenance, updates, and changes to the Services. Support is provided in accordance with your subscription plan.

The Services are provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill. Our total aggregate liability arising out of or relating to the Services will not exceed the amounts paid by the Organization for the affected Service in the twelve months preceding the event giving rise to the claim.

These Terms remain in effect while you use the Services. An Organization may cancel its subscription in accordance with the plan terms. We may suspend or terminate access if you materially breach these Terms or fail to pay applicable fees.

Upon termination, your right to use the affected Services ceases. We will make Customer Data available for export for a reasonable period, after which it may be deleted in accordance with our retention practices.

We may update the Services and these Terms from time to time. Where changes are material, we will provide reasonable notice. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of Bosnia and Herzegovina, without regard to conflict-of-law rules. The competent courts of Bosnia and Herzegovina will have jurisdiction over any dispute arising out of or relating to these Terms or the Services, subject to any mandatory consumer-protection rights you may have.

Questions about these Terms can be sent to [email protected], or by post to BLCSS d.o.o., Sime Šolaje 1a, Banja Luka, Bosnia and Herzegovina.